We have been online since 2002 and have consistently earned the top service levels from "Yahoo Shopping".  These independent reviews can be verified on our News Page. 

We feature a Free Shipping option, so if you select "Shipping Saver" during checkout you can get free shipping on orders over $75, see details below.

•We Ship: •Standard Shipping: •Shipping Saver: •Express shipping: •Customer Service: •About us: •Privacy Policy •Availability: •FPO and APO addresses: •Payment Methods: •Michigan Residents Only: •Money Orders & Checks:

•PayPal: •Orders Outside the USA: •Gift Wrap: •Gift Message: •Our Guarantee: •Returns: •Exchanges: •Cancellation Policy: •Orders over $100: •Sending to a second address: •Hawaii & Alaska:

We Ship:   (top)

Amount of Purchase	Standard Shipping	Shipping Saver
$0 to 9.99	$4.95	$2.95
$10.00 to 19.99	$5.45	$4.55
$20.00 to 39.99	$5.95	$4.95
$40.00 to 59.99	$6.95	$5.45
$60.00 to 74.99	$7.95	$5.95
$75.00 to 99.99	$8.95	Select Shipping Saver at checkout for Free Shipping on Orders Over $75 The time to receive your order will vary see information below.
$100.00 to 499.99	$9.95
$500.00 to 999.99	$19.95
$1000 and over	$39.95
On the Checkout page is an "Apply" button, press this button to see your shipping totals (and the state tax total for Michigan residents.)

Standard Shipping:  (top)

You can have the delivery of your order in an average of 3 to 4 business days, primarily depending on your distance from Michigan.  This option includes free delivery confirmation. Carriers include Priority Mail, FedEx Home Delivery and FedEx Ground for businesses.

If you want your order to only ship to a post office box or other address that will only accept packages from the post office we will contact you if additional charges need to be added. This may cause a delay in receiving your order while we contact you.

Shipping Saver:  (top)

Your order may take up to an additional 1 to 5 business days longer than Standard Shipping to receive your order.  To be able to offer this service and low prices, we will choose the carrier depending on the circumstances (distance from Michigan and weight) of the individual orders.  The number of days to receive your order will  depend on your distance from Michigan, the ship date and the carrier. Possible carriers are Media mail, First Class mail, Priority mail, Parcel Post, FedEx Home delivery and FedEx ground.

Gift wrap is not included in the $75 total for Free Shipping.

If you want your order to only ship to a post office box or other address that will only accept packages from the post office we will contact you if additional charges need to be added. This may cause a delay in receiving your order while we contact you.

Express shipping:   (top)

We make no guarantee that you'll receive your package at a specified time, and we only ship on the weekdays.   Call us during our office hours listed below to make arrangements.  The cost will be the actual shipping costs plus 10% of the shipping costs for handling.

Customer Service:  (top)

You can always reach us at:
Email address: info@bbmoon.com
-or-
To call us read the "About us" section below

About us:  (top)

Please understand that we are a small business and keeping someone in the office to take your calls 24 hour a day would be nice, but we can only do it for a limited number of hours a day.  Thank you for your understanding in this matter, we see customer service as a top priority.

Email address info@bbmoon.com 

Please use email first, otherwise we will make every effort to have someone in the office at these times (EST):
Monday, thru Friday 11:00AM to 2:00PM
Saturday 11:00AM to 5:00PM
1-269-204-6644

We are a family owned retail small business, affectionately called a Mom and Pop (Marsy and Tom) and the name of our enterprise is "BBMoon".  If your uncomfortable using your charge cards online we accept several different options listed below.   Our goal is to offer you the finest distinctive items below their suggested retail price.  Some items will not have as big of a discount due to their weight (shipping costs), but as you compare our prices with our competition, we offer the among the very best prices when you combine total cost (shipping cost + sale price).   Currently we do not have an offline catalog; we do all of our transactions over the internet or through the mail as discussed below.

B.B.Moon
779 Autumn Dr
Otsego, Mi 49078

Privacy Policy:  (top)

B.B.Moon respects the privacy of our customers. We keep our customer information private.  We will not share your personally identifiable information, and we will not disclose any of this personal information to any third party unless required by law to do so.

We do not share or sell our email newsletter recipient list, we keep it confidential.

Credit card transactions are encrypted and sent through a secure server at Yahoo! using SSL technology to prevent information from being intercepted.

Cookies:  When you are putting items into the shopping cart we use cookies to track the items that you have chosen.  If you have your privacy setting too high you'll notice that the shopping cart does not keep what you have chosen in the cart.  We do not use cookies for any other purpose.

Our site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Availability:  (top)

When you check out our current inventory level (calculated in real time) will be displayed.  If you wish to order more than we have in stock email us and we will give you the approximate time to receive that quantity. Large Corporate orders will need to be negotiated, please email an idea of what you want and we will prepare a quote for you.

Despite our best efforts we infrequently will have an error in our inventory levels.  If there is not enough items in stock to fill your order we will contact you to see if you want to cancel the order.  We will only backorder with your email consent.

APO and FPO Addresses  (top)

We do ship to military addresses but tracking may be unavailable even with priority mail.

Additional charges may need to be added since we are restricted to use only the USPS as the carrier. We will contact you before we make any additional charges. This policy is the same for our other two shipping methods.

Payment Methods:  (top)

Online we accept Master Card, Visa, and PayPal.  PayPal payment is made at checkout, we do not bill credit cards until the items ordered are packed in the shipping carton, except for special condition that you agreed to in advance (large quantities etc.)

We accept money orders for mailed in orders. 

Michigan Residents Only:  (top)

Michigan residents will have a 6% tax added at checkout. If your mailing in an order be sure to include this tax.

Mailing Money Orders and Checks:  (top)

We only accept money orders, we do not accept personal checks,

Find what you want and use the chart above to get the shipping costs, and mail the money order to the address below. 

A  form that you can print out and mail can be found here. Order Form

Please include your email address, and phone number, if there is any delay or problem we will contact you promptly.

Michigan Residents see section above concerning state taxes.

B.B.Moon
779 Autumn Dr.
Otsego, Michigan 49078

PayPal:  (top)

During checkout you will be given an option to pay with PayPal.  If you wish to do so just click on the PayPal link and make the payment and then PayPal will send you back to our checkout page. 

Outside the United States - See next topic below.

To sign up for a PayPal account click here

Orders Outside the USA:  (top)

We use PayPal exclusively for all orders outside the United States, if you don't already have a PayPal account you can use this link to sign up for one -  PayPal  - Once you have your account send us your order via email and we will calculate the shipping and handling charges and notify you of the amount to send via PayPal.  Not all countries are covered by PayPal, see their website to see if you can use this service.

International shipping fees will be the actual shipping cost plus 10% of the shipping cost as a handling fee.  Due to the high cost we are unable to offer free shipping for orders shipped outside the USA.

Minimum orders of $25 USD will be in effect for international orders.

Gift Wrap:  (top)

There will be no packing slip, but we will tape a copy of the address inside the shipping box in case the address on the shipping label gets damaged.  Gift wrap will not count towards the $75 dollar free shipping total for the shipping saver option.

If you have special instructions for gift wrap, please include those when you check out, and we will try to accommodate them.

Gift Message:   (top)

If you don't want to pay for the gift wrap you can still have a message on the packing slip.  Enter your message in the "Gift Message" box during check out and that message will be displayed on the packing slip.  If you pay for Gift Wrap then that message will be placed on a card and attached to the present.

Our Guarantee:   (top)

If you receive an incorrect, defective or damaged item send it back to us and we will replace it immediately upon our receipt of the item, if in stock, if not in stock we will expedite a replacement from our supplier, if it is no longer available we'll refund the cost of the item.

All claims must initiated within 20 days (30 days for items purchased with the gift wrap option) from the date we actually ship the item.  To start a claim email us, the date on that email will be the start date.  After you email us we will create a ATR (internal tracking number) that needs to be written on the outside of the return, that ATR number will be valid for 30 days from date it is issued. 

To ship item(s) back to us you may pay for the shipping costs and we will refund up to the original actual cost to ship the items(s).  Or, we can mail you a return label, be sure if you choose this option that the weight of the return package does not exceed the original shipment weight.

Returns:  (top)

All items returned must be in "New Condition".

There will be a 10% return fee, or $2.00  whichever is greater, except for the following items.

There will be a 15% return fee on Spanx, Troika, Takeouts, low beams and Levante (we do not resell these items at this store).

Returns of items shrink wrapped are only accepted if unopened and in their original packaging.

All returns must be initiated within 20 days of the actual ship date with the exception of items bought with the "gift wrap" option.   Return of items purchased "gift wrapped" must be initiated within 30 days from the actual ship date.   Please email us before you send your return and we will assign you an "ATR" number that must be marked on the outside of the returned item, that ATR number will be valid for 30 days from date it is issued.   All shipping costs and gift wrap costs, are not refundable, this includes our shipping cost even when we do free shipping via shipping saver.

If your return reduces the purchase total of the original order so that it would not have qualified for free shipping, the cost of shipping the items will be deducted from the return at the rate set for "shipping saver" for orders under $75

Exchanges:  (top)

We will accept exchanges for items from our fashion dept. only.  All other items must be returned with an ATR (authorized to Return) number as describe directly above.   The item(s) must be in "new condition".

To perform an exchange contact us via email within seven days of receiving the item to allow us to pull the desired size from stock and hold it for you.  If the item is out of stock we will inform you and give you the choice of waiting for the item (if we can reorder it) or returning the item per our return policy.

Exchanges are allowed for the same item in a different size only.  For Spanx, Troika, Takeouts and Levante only, we will exchange one item per purchase, all additional exchanged items will be assessed the restocking fee per our return policy.  (Please, if you are not sure how they will fit you, only order one.)

All additional shipping charges will be the responsibility of the customer.

We will assign an ATE number to mark on the outside of your return.

Cancellation Policy:  (top)

We reserve the right to cancel any order.

Orders over $100:   (top)

Orders over $100 may be sent signature required.   Additionally, for new customers submitting orders over $200, the order may be sent restricted delivery requiring the signature on the credit card.

Sending to a second address:  (top)

We must have the correct billing address and phone number that are on the credit card.  For your protection and ours we will ensure that no inappropriate usage of your credit card is occurring.   We want to offer this service to provide greater functionality to you, but we also want to protect you from inappropriate usage of your credit card.

If the billing address doesn't match the address on the credit card the order will be delayed while we verify the card.  At our discretion we will call the phone number that is on file at the credit card issuer to further verify the correct usage of the card.

Hawaii & Alaska:   (top)

Packages to Hawaii & Alaska will have a $4.00 handing fee added to cover the additional costs incurred.  This fee will be collected in the shipping cost area on checkout.

Please contact us at:

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